Information and Communications Technology in Ramallah

"It's not about the addressable market today, it is aboutconditions in Palestine, including Google, Microsoft,
building a future for my 8 year old daughter," saysCisco, and the Negroponte Foundation. Those groups
Mohammed A, a Ramallah-based consultant inare providing both equipment, and training to
information and communications technology. "ThePalestinians, as well as offering consulting for education
World Bank can provide a lot of great statistics aboutprograms. Donor organizations are beginning to dump
the state of telecommunications in Ramallah, but if mymoney and projects into the country (which BTW is
girl does not have the same access to eLearning andironically a synchronization and control nightmare for
education as an Israeli girl, she won't have a chance."the Ministry of Education), and expatriate Palestinians
Of course there are a lot of politics and cultural issuesare starting to bring business and opportunity back to
involved. Ramallah and the entire territory of Palestinethe homeland. Tareq Maaya, CEO of Exalt
are under Israeli administration, which poses manyTechnologies (and founder of Ghost Software - the
challenges in receiving approvals for telecom servicesremote access operating system), explained
such as wireless, including frequencies not only forPalestinian software developers are among the best in
internet providers, but also the mobile phone industry.the world, and there is a good opportunity for Ramallah
WiMAX is not allowed (in Israel as well) due to militaryto become a leader in software outsourcing. In fact,
restrictions, and much of the telecom and computerExalt Technologies is now doing outsourced software
equipment destined for Ramallah is held up ondevelopment for Cisco, with much of their workload
warehouses on the Israel side awaiting customsbeing shifted to Ramallah from development centers in
clearance and release. In the education system lessIndia. This is good if you are a relatively wealthy
than 1/3 of university students have adequate accessPalestinian returnee from Silicon valley, but what about
to basic Internet access or computers, and very fewMohammed's daughter? How will she bring herself up
primary and high school students have Internet accessto the level needed to work at Exalt, if she has no
or eLearning as part of the curriculum. Governmentaccess to the Internet or eLearning resources?
officials admit they had some mistakes in prioritizingDr. Sabri Saidam, Advisor to the President on IT and
educational resources, further reinforcing the obviousTechnical Education, has ideas. He is a politician, well
issues resulting in education system shortfalls. Andeducated, and very savvy on technology. He has a
Mohammed's daughter still has no access to theplan on the board to connect all universities via high
Internet in school. In Palestine, everything is controlledperformance fiber optic cable, and fully integrate both
by Israel. Many international organizations and groupsInternet and network education, as well as eLearning
try to influence Israel's government to relax restrictionsinto the curriculum. A passionate man, he is focused on
on issues such as mobile frequencies, however Israelbringing the message of Palestine to the world,
has been reticent in responding to internationalevangelizing the need for all nations to support a
pressure.Palestine that gives hope to the people. He reminds us
Why? Oh my, that is a topic that is way beyond thethat "people with hope are productive, happy, and
scope of a short blog entry. But the result is emergingbecome content with prosperity in life. Those without
mobile operators such as Wataniya Telecom cannothope become frustrated, angry, and need to find a
get final approval from the Israel government toway to express that frustration."
release frequencies in both the 900Mhz and 1800MhzThat is not good for Palestinians, nor anybody else.
ranges needed to operate their business. The delaysThe regional troubles of the past 50 years are well
are becoming so costly, Wataniya (a Kuwaiti telecomknown, poorly understood, but always good for a
investment) may need to back out of the project. Atzealous conversation. The rights, wrongs, and realities
this point all public Internet access is connected throughare all parts of history. History being paid for by 8 year
Israel. Independent or private VSAT (satellite)old girls, grasping at hope for a future that brings both
connections are not allowed, nor are direct public fiberpeace and prosperity. Our world is connected through
connections from Palestine through Jordon or othersocial networks, chats, email, video, and any other
adjacent countries. The problems are compounded byactivity that can be reduced to binary digits. There is
geographic separation of Palestinian territories such asno excuse to deny this connected world to any 8 year
the Gaza Strip from the West Bank.old girl, regardless of her nationality, race, or ideology.
And Mohammed's daughter still has no access to theRamallah is getting better every day, but we still need
Internet in school. Some American and otherto nurture this city, and every other city around the
international companies are developing a soft spot forworld in a similar situation.